Privacy Policy
Last Updated: April 26, 2026
This Privacy Policy explains how we collect, use, and protect your information when you use our platform and services. By accessing or using our services, you agree to the terms outlined below.
1. Information We Collect
When you use our platform, we collect information that is necessary to provide and improve our services.
Personal Information
We collect information such as your name, phone number, email address, and billing details when you create an account, make a booking, or contact us.
Booking and Transaction Data
When you make a booking, we collect details including property information, stay dates, number of guests, and payment details. This also includes transaction history, invoices, and refund records.
Device and Usage Information
We automatically collect technical data such as your IP address, browser type, device details, and how you interact with our platform. This helps us improve performance and user experience.
2. How We Use Your Information
We use your information to operate and improve our services. Specifically, we use it to:
Process bookings and payments
Generate invoices, receipts, and credit notes
Communicate booking confirmations, updates, and support responses
Manage refunds, cancellations, and settlements
Improve platform performance and user experience
Detect and prevent fraud or misuse
Comply with legal and regulatory requirements
3. Sharing of Information
We only share your information when necessary:
With property owners or partners to fulfill your booking
With payment providers to securely process transactions
With service providers who support our platform (such as hosting or analytics)
When required by law or to protect our legal rights
We do not sell your personal data to third parties.
4. Payments and Financial Data
All payments made through our platform are processed via secure third-party payment providers. We do not store your full card or banking details on our servers.
We may store limited financial information such as transaction IDs, payment status, and billing details for accounting, audit, and compliance purposes.
5. GST and Compliance
For users in India, we collect and process billing information required for tax compliance, including GST-related details where applicable.
Invoices, credit notes, and financial records are generated and stored in accordance with applicable tax laws and may be shared with authorities if legally required.
6. Data Security
We take reasonable measures to protect your data from unauthorized access, misuse, or loss. This includes using secure servers, encrypted connections, and restricted access controls.
However, no system is completely secure, and we cannot guarantee absolute security of your information.
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience, remember preferences, and analyze usage patterns.
You can control or disable cookies through your browser settings, though some features of the platform may not function properly as a result.
8. Data Retention
We retain your information only for as long as necessary to:
Provide our services
Maintain financial and legal records
Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
9. Your Rights
You have the right to access, update, or request deletion of your personal data. You may also withdraw consent for certain uses of your data.
Requests can be made by contacting our support team, and we will respond within a reasonable timeframe.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their content or privacy practices, and we encourage you to review their policies separately.
11. Children’s Privacy
Our services are intended for individuals above the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Continued use of the platform after updates means you accept the revised policy.
13. Contact
If you have any questions or concerns regarding this Privacy Policy, you can contact us through our support channels available on the platform.